The Key To Excellence In Client Service…

…don’t do less than your best.

Invest all of who you are in serving your clients.  Do not neglect to deliver the things that are easy for you to do.  It’s the easy things, the things you can do without much effort that often gets neglected.  The little things are often what matter most to clients.

Don’t do less than your best.  Everyday!


Proven Practices Restrict…

….creativity and innovation if you’re close-minded.

Employing proven solutions to problems and planning work great, most of the time.  Just don’t become too dependent on them.  The best leaders, even those who are pragmatic, are very astute at strategically getting out of their comfort zones.

To avoid over-reliance on past practices, actively seek out and consider the ideas, insights and far-out ideas of those idealist’s who annoy you.  There could be a breakthrough concept to be discovered.


One more thing about commitment to clients…

Valuing the client boils down to having an authentic ‘others-centered’ attitude.  Humility.

“If a man would make his world large, he must be always making himself small…Towers that vanish upwards above the loneliest star are the creations of humility.” G.K. Chesterton

I am not talking about confidence or conviction.  If you are not confident, your client will not have confidence in you.

Humility is that virtue that makes us work harder to bring our best, our full mental and emotional resources to serving the client.  The person with authentic humility will not stop serving the client when threatened or feeling taken advantage of. I am not speaking of a humility that makes you doubt your objectives, but that humble attitude that may cause you to doubt your own efforts;  you might ask yourself, have I given my best advice, offered my full capabilities and put the clients advancement ahead of myself?

Collins identified this in his interviews with good-to-great leaders as a compelling modesty.  He described it as the two sides of Level 5 Leadership, “balancing professional will with personal humility”.